Thank you for choosing Losasio for your health management. In order to ensure the quality and safety of drugs, and to ensure the stability and compliance of the drug supply chain, we hereby formulate the following return and exchange policy. Please read the terms of this policy carefully before purchasing and confirm that you have understood and agreed to these terms.

1. Overview of Return and Exchange Policy

Semaglutide is a prescription drug. Due to strict requirements for drug safety and quality control, we do not accept any return or exchange requests due to non-quality issues (such as personal reasons, unsatisfactory efficacy, mispurchase, etc.). Please be sure to carefully confirm the type, specification and quantity of the drug before purchasing.

2. Scope of application

This return and exchange policy applies to all semaglutide products purchased through official authorized channels, including but not limited to:

• Drug specifications: semaglutide injection of all doses and packaging specifications.
• Purchase channels: All products purchased through regular pharmacies, hospitals and authorized online pharmacies.

3. Return and Exchange Conditions

Quality Issues:

If you find that the drug packaging is damaged, the drug is expired, the appearance is obviously abnormal, or other quality issues do exist after receiving the product, please contact the customer service department of the purchase channel within 7 days after receiving the product and provide the following materials:

• Purchase Proof (such as receipt, invoice, etc.)
• Photos of the drug packaging and detailed description of the quality problem
• Related doctor’s prescription (if applicable)
• After verification and confirmation of the quality problem, we will provide you with return and exchange services.

Non-quality issues:

• Based on the particularity and safety of the drug, any return or exchange request due to personal reasons (such as dissatisfaction with the efficacy, change of treatment plan, wrong purchase, etc.) will not be accepted.
• After purchase, once the drug is issued, it is deemed to have been used for the patient’s personal health management and cannot be restocked or resold, so it is not accepted for return and exchange.

4. Return and Exchange Process

Quality Issue Return and Exchange Process:

• Contact Customer Service: Please contact the customer service department of the purchase channel within 7 days after discovering the problem.
• Provide information: Provide purchase receipts, drug photos and problem descriptions as required.
• Processing time: The customer service team will verify the problem and contact you within 3 working days after receiving complete information to confirm the specific arrangements for return and exchange.
• Return and exchange method: Depending on the nature of the problem, you may be asked to return the problematic drug. The return postage will be reimbursed after the quality problem is confirmed.

Refund and exchange arrangements:

• If the return is confirmed, we will process the refund within 7 working days after receiving the returned drug, and the refund will be returned to the original payment method.
• If the exchange is confirmed, we will re-ship within 7 working days after confirmation.

5. Precautions

• Drug storage and use:Please store and use strictly in accordance with the doctor’s advice and the requirements in the drug instructions. Damage or expiration of drugs caused by improper storage or use are not within the scope of return and exchange.
• Complaints and suggestions: If you have any questions about this return and exchange policy or need further help, please contact the customer service department of the purchase channel or obtain support through the customer service hotline provided by the manufacturer.

6. Right of interpretation of the policy

The final right of interpretation of this policy belongs to the seller of semaglutide. We reserve the right to modify and update this policy in accordance with laws, regulations and business needs. Any changes will be notified in advance and will apply to all transactions from the date of the notification.

This policy details the applicable conditions, procedures and precautions for the return and exchange of semaglutide, and clarifies the provisions that no return or exchange will be made unless there is a quality issue, ensuring that users understand and agree to these terms before purchasing.